Privacy Policy — Jewel Bearing

1. Introduction

Jewel Bearing ("we", "us", "our") is committed to protecting the personal data of anyone who contacts or transacts with our watch repair workshop. This Privacy Policy explains what data we collect, how we use it, and the rights you hold in relation to it. We operate from 34 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia, and are registered under Malaysian law.

2. Data We Collect

We collect personal data in the following circumstances:

When you submit an enquiry via our contact form: name, email address, phone number (optional), and the message you provide
When you bring a watch to the workshop: name, contact details, and relevant information about the watch
When you visit our website: anonymised browsing data collected via cookies (see our Cookie Policy)

We do not collect financial or payment card data directly — payment is made in person at collection.

3. How We Use Your Data

Personal data is used for the following purposes:

To respond to your service enquiries and communicate about work in progress
To maintain a service record for the watch(es) you have brought to us
To contact you when your watch is ready for collection
To comply with our legal obligations under Malaysian law

We do not use your data for marketing communications unless you have expressly requested this. We do not sell, rent, or share your personal data with third parties for their own purposes.

4. Legal Basis for Processing

We process personal data on the following bases under the Personal Data Protection Act 2010 (PDPA) of Malaysia:

Consent: When you submit a contact form
Contractual necessity: When data is needed to carry out the service you have requested
Legitimate interests: For maintaining service records and following up on completed work

5. Data Retention

Service records, including the name and contact details of clients and notes about watches serviced, are retained for a period of five years from the date of service. This allows us to maintain accurate service histories and respond to follow-up queries. Enquiry data that did not result in a service booking is deleted after twelve months. Website analytics data is retained in anonymised form indefinitely.

6. Data Protection Measures

We take reasonable steps to protect the personal data we hold. Measures include:

Access to client records is restricted to workshop staff on a need-to-know basis
Physical service records are stored securely on the workshop premises
Digital records are password-protected and not shared outside the business
In the event of a data breach, we will notify affected individuals within a reasonable timeframe

7. Cookies

Our website uses cookies to understand how it is used and to improve the visitor experience. For full details of the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

8. Third-Party Services

Our website may use third-party analytics tools (such as Google Analytics). These services collect anonymised data about website usage and are subject to their own privacy policies. We do not permit third parties to use your data for their own purposes beyond the analytics function. Our website may contain links to external websites; we are not responsible for the privacy practices of those sites.

9. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (subject to our legal obligations)
Withdraw consent where processing is based on consent
Object to processing in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors.

11. Policy Changes

We may update this policy from time to time. Where changes are significant, we will note the revised date at the top of the page. Continued use of our services following any update constitutes acceptance of the revised terms.

12. Contact

For privacy-related queries or to exercise your data rights, contact us at:

Email: [email protected]
Address: 34 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Phone: +60 3 2143 6829